Refund and Exchange Policy
At Promise Marketing, we strive to provide exceptional marketing services with transparency and fairness. This policy outlines the conditions under which refunds, revisions, and cancellations may be requested or approved.
1. Overview
Our services involve time, strategic planning, consulting, and digital deliverables. For this reason, payments are generally non-refundable once work has begun. However, we aim to handle all matters fairly and professionally.
2. Refund Eligibility
2.1 Before Work Has Started
You may request a refund before the project kickoff.
- Up to 100% of the payment may be refunded.
- Administrative/processing fees may be deducted.
2.2 After Work Has Started
Refunds after work begins are not guaranteed and are considered only in the following situations:
- No deliverables have been provided.
- Significant delays caused solely by Promise Marketing.
- A mutual agreement to terminate the project.
Any partial refund approved will be based on:
- Hours completed
- Resources used
- Deliverables already created
2.3 Non-Refundable Items
The following items are non-refundable at all times:
- Completed services or delivered work
- Monthly retainers or ongoing subscription services
- Advertising budgets (Google, Meta, TikTok, etc.)
- Third-party software, tools, or services purchased for the client
- Strategy sessions or consultations already completed
- Rush or expedited services
3. Revisions & Adjustments
3.1 Included Revisions
Most service packages include a set number of revisions, defined in the project agreement.
3.2 Additional Revisions
Requests outside the original project scope or beyond included revisions may incur additional fees.
Please note: A revision request does not qualify as grounds for a refund.
4. Cancellations
4.1 Retainer Agreements
- Require 30-day written notice to cancel.
- Payments for the current billing cycle are non-refundable.
4.2 Project-Based Services
If a project is canceled after kickoff:
- Work completed up to the cancellation date will be billed.
- Any partial refund (if applicable) will reflect only the uncompleted portion of the project.
5. Client Responsibilities
Refunds may be denied if:
- The client does not provide required materials, approvals, or communication.
- Project delays occur due to client inaction.
- Services requested go beyond the agreed scope without additional payment.
- Deliverables are used or published by the client.
6. How to Request a Refund
To request a refund or discuss a concern, please contact us in writing:
Promise Marketing — Billing & Support
📧 Email: promisemarketinginfo@gmail.com
📞 Phone: 437 872 2669
Include:
- Your full name
- Project name or invoice number
- Date of payment
- Reason for the request
- Any relevant documentation
We will respond within 1–3 business days.
7. Acceptance of This Policy
By purchasing services from Promise Marketing, you agree to the terms in this Refund & Cancellation Policy.